Products sold by supercomfort.com
may include an original manufacturer's limited warranty. Supercomfort.com
does not and cannot accept any responsibility or liability for the
condition, duration, or extent of such warranties. All customer
questions and inquiries about warranties or repair should be directed
towards the original manufacturer.
Daniadown Product
Warranty | LFGD Warranties | Phoenix
Down Warranties | SnugFleece Woolens Guarantee
and Warranty | St. Geneve Guarantees
| United Feather & Down Warranty and Freshness
Assured!™ Information
Daniadown
Comforter
Guarantee
5-Year Warmth
Guarantee - all triangle wall constructed comforters
come with a comfort guarantee that allows you to have down added
or subtracted, free of charge, during the first 5 years of ownership
of the comforter. This guarantee is limited in that all shipping
charges are at the customer's expense and that the total amount
of down that may be added is 1/2 of the original weight of the
standard product. Please note that each time the duvet is worked
on, the length of the duvet will be shortened up to 1".
Comforter
Warranty
All Daniadown
branded natural filled comforters are warranted against workmanship
and material defects for 10 years after the date of purchase.
This warranty does not cover misuse or normal wear and tear. The
warranty allows Daniadown to either repair or replace the product
as Daniadown chooses. This warranty is void if a duvet cover is
not used at all times.
All Daniadown
branded synthetic filled comforters are warranted for a period
of 5 years.
Pillow
Warranty
All Daniadown
branded pillows are warranted against workmanship and material
defects for 2 years after the date of purchase. This warranty
does not cover misuse or normal wear and tear. The warranty allows
Daniadown to either repair or replace the product as Daniadown
chooses.
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Light
Feather Goose Down, LLC (LFGD)
Premium
750 Fill Power Hungarian Goose Down Comforters Warranty
After every
processing step there is strict quality control. Our products
meet the stringent requirements of German and EU standards. All
our products are warranted against manufacturing defects for 15
years pro-rated. If you are not satisfied with our product when
you receive it, return it immediately for a full refund except
for shipping and handling. We do not refund after the product
has been used.
Premium
750+ Fill Power Hungarian Goose Down Pillows Warranty
10 years limited
manufacturer warranty. Covers construction and stitching of the
pillow. Excludes normal wear and tear. Item under warranty must
be protected by pillow protector/comforter cover or pillow case/sham
at all times. Warranty coverage is limited to replacement of the
item by the same or comparable item at the discretion of Supercomfort.com.
No cash or cash equivalent refund.
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Phoenix
Down
European
Goose Down Comforters Warranty
3 Year or
5 Year Manufacturer Warranty (see original packaging for details)
guarantees against defects in manufacture only. Excludes normal
wear and tear. Dry clean only. Warranty voided if manufacturer
dry clean instructions not followed.
Oversized
& Overstuffed (Concorde) Hungarian Goose Down Comforter Warranty
Phoenix Down
warrants the Concorde down comforters to be free from defects
in materials and workmanship for a period of 10 years from the
date of purchase by the original consumer. If during the 10 year
warranty period, the comforter is defective, Phoenix Down will
replace the comforter with the same model, or if not available,
with a comforter that is equivalent in design and quality. We
will not reimburse for cash or cash equivalent.
Limitations
and Exclusions: This warranty does not cover any comforter against
damage or loss by misuse, abuse, accident or failure to follow
the use and care instructions.
100%
Down Pillows (Greek Key, Elite, Quintessence, Vienna) Warranty
Two year warranty
covers construction and stitching, excluding normal wear and tear.
Must follow care instructions and use a pillow cover at all times.
Retain all original purchase receipts and packing slips to provide
proof and date of purchase.
Pillow-In-Pillows
(20/80 and 50/50) Warranty
Three year
warranty covers construction and stitching, excluding normal wear
and tear. Must follow care instructions. Retain all original purchase
receipts and packing slips to provide proof and date of purchase.
Down/Feather
Pillows Warranty
Two year warranty
covers construction and stitching, excluding normal wear and tear.
Must follow care instructions. Retain all original purchase receipts
and packing slips to provide proof and date of purchase.
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SnugFleece
Woolens
30-Day
No-Risk Sleep Satisfaction Guarantee
If you are
not delighted with your SnugFleece products, please call or visit
your retailer within 30 days. All items must be returned in new
condition, to place of purchase, with all original packaging and
proof of purchase.
One
Year Manufacturing Warranty
SnugFleece
Woolens offers a one year warranty against manufacturing defects.
SnugFleece will repair or replace the item if it fails to give
normal wear, under normal use, for one year from date of purchase.
SnugFleece reserves the right to determine if the item has been
abused or care instructions have not been followed.
For Warranty
Service: Mail item, postage prepaid, via insured parcel post or
UPS addressed to:
SnugFleece
Woolens, Inc.
Returns Department
2740 Pole Line Rd.
Pocatello, ID 83201
Include a
note stating the problem with your name, phone number, and e-mail
addresses. Before warranty service can be rendered, returns must
be accompanied by original sewn on vendor law label and dated
sales receipt for proof of purchase. This warranty is void when
damage is determined to be caused by misuse or abuse, or the care
instructions specified on the manufacturer's label have not been
followed. This warranty is extended only to the original purchaser.
Manufacturer makes no other warranties that extend beyond those
specified above.
If you need
help making a return for warranty: Call us at1-800-824-1177
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St.
Geneve
A Tradition
There is an
old Scandinavian tradition. When a woman married, her parents would
give the couple a new down filled duvet and pillows which would
have been made by her mother. Part of this tradition had the mother
sewing a coin into the duvet before the final finishing, for good
luck all of their days. When we make a duvet, we do the same thing.
At St. Geneve, a coin is sewn into each duvet in the Scandinavian
tradition, for a Danish "god frentid", that is, for a
"good future". It seems to work; our duvets last for decades!
Duvets
(Comforters) Guarantee
St. Geneve
Down Filled Duvets are guaranteed for 20 years against any defect
in materials and/or workmanship, provided that the duvet has been
reasonably cared for, and that a duvet cover has been used at
all times. All St. Geneve duvets are sewn in a sealed baffle box
design. The filling is guaranteed to stay in place, and never
shift into another compartment, for the life of the duvet. The
Regular weight is guaranteed for 10 years to be warm enough, or
St. Geneve will add more down at no charge.
Pillows
Guarantee
St. Geneve
Luxury Style Pillows are guaranteed 5 years against any defect
in materials and/or workmanship, provided that the pillow has
been reasonably cared for, and that a pillow protector has been
used at all times.
St. Geneve
Cushion Form Style Pillows and Daunlon Pillows are guaranteed
2 years against any defect in materials and/or workmanship, provided
that the pillow has been reasonably cared for, and that a pillow
protector has been used at all times.
Zurguard
Guarantee
All Zurguard
items are guaranteed to be hypoallergenic for 3 months from date
of purchase, or St. Geneve will accept return of the item.
All
Guarantees are void if labels are removed.
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United
Feather & Down
20
Years Limited Manufacturer Warranty
United Feather
& Down warrants that its European Elegance comforter (864
TC Silk, 750 Fill Power Polish Goose Down) shall be free of construction
and stitching defects for a period of 20 years. The product must
have been cared for properly in use and not abused including following
the recommended cleaning instructions. United Feather & Down
may at its discretion either replace or repair the comforter during
the warranty period. No cash refund.
The
Freshness Assured!™ Approach
Freshness
Assured!™ is our guarantee that the natural fill contained
in our bedding products is the result of over 200 years of experience
and the latest modern cleaning and processing technologies...
all working together to bring you the cleanest, freshest and purest
down and feathers anywhere.
Here's how
it works:
- Premium
quality feathers and down are selected from the finest regions
in the world.
- They're carefully
graded and sorted to ensure premium quality at every level.
- They get
meticulously cleaned, including undergoing up to 15 complete washing
cycles, to ensure that they are hypo-allergenic
and free of dust and odor.
- Quality control,
quality control, quality control - every step of the way.
- They get
"ozonated" - a completely safe electronic method to
remove any remaining impurities.
- Finally,
they're treated with our exclusive FDA approved anti-microbial
treatment so that they stay as clean and fresh as the day they
were purchased & for many years to come.
Sourcing
To begin with, not all down or feathers get to be "United"
down and feathers. Only the finest quality product from the best
down and feather producing regions throughout the world gets used.
In our factory, it goes through a rigorous sorting and testing
process to ascertain its purity and loft.
Sorting
Raw material is pre-washed prior to sorting. This removes heavy
residue and dust, providing for better down and feather separation.
Material is then sorted, separating feather and down components
and providing further removal of dust and residue. The sorted
down is then de-dusted again in a screened vacuum chamber prior
to washing.
Washing
and Rinsing
The washing cycle consists of a multi-cycle program compromised
of hot soapy water rinses. Hot soapy water breaks down fat and
oil better than cold water washes. Multiple hot water rinses further
eliminate dust, residue and other impurities. The raw material
goes through at least 12 washing cycles to rid it of any impurities
and, following that, it will be electronically-cleaned by a process
called "ozonation" (think of it as nature's way of cleaning
down and feathers) to make it hypoallergenic. A washable treatment
is added that provides greater water resiliency. A unique anti-microbial
treatment added in the final rinse eliminates bacteria and fungus
and provides dust mite protection.
Drying
The drying cycle is controlled by temperature and humidity to
provide the ultimate conditions to maximize loft. Dust particles
are also removed once again at this stage. A cooling and final
de-dusting cycle after washing eliminates the last remaining dust
and residue.
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