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you for shopping Supercomfort.com! Supercomfort.com looks forward
to serving you. Order securely & safely online through Supercomfort.com
for instant ordering. Or alternatively payment may be sent via Paypal,
postal mail, or phone. Choose the option that best suits you!
Contact
Us | Our Satisfaction Policy for Returns
& Exchanges | Payment Information
| Sales Tax Information | Universal
Terms of Service | Cancellation
Policy & Refused Delivery Package Policy | Trademark
& Proprietary Rights
Contact
Us
Supercomfort.com
Customer Care
11251 120th Ave NE, Suite #201
Kirkland, WA 98033
Regular
Office Hours: 10 AM to 4 PM Pacific Time, Monday-Friday (1 PM
to 7 PM Eastern Time)
Contact Via
Email info@supercomfort.com
or Phone 1-800-498-2503 (Toll free in USA)
or Local Calls 425-947-4557
Secure Online
Orders @ Supercomfort.com
Secure Paypal
third-party payment
Send an e-mail to orders@supercomfort.com
with your name, billing address and shipping address, and list the
items you wish to order. Supercomfort.com
will send an e-mail invoice via PayPal for payment via credit card
(pay using your Visa / MC / Discover / American Express) or checking
account. Prior to payment, you will be notified of any sales tax
or ship fees due. Once payment is received via Paypal.com in full
and the address is confirmed, your order will be processed. Please
note that Paypal payment is only accepted for U.S. orders and supercomfort.com
can only ship to the payer's confirmed Paypal street address. If
you reside outside the U.S. (i.e., Canada) or your Paypal confirmed
address is a P.O. box, then please pay with a cashiers check or
money order. See below for details on orders with payment sent though
the postal service.
Easy Postal
Mail Orders
Go to Supercomfort.com,
select your items, payment and shipping information, and print out
the forms. Mail us your forms. Money Orders and Cashiers Checks
accepted. No personal checks accepted. No CODs. U.S. funds only.
Payment must be in full including any applicable ship fees or sales
tax. Contact supercomfort.com by phone or email to confirm the total
amount before sending the money order or cashiers check.
Convenient
Phone Orders
Call Supercomfort.com
with your order. For after-hours service, leave a detailed voice
message including your name, phone number (including the best time
to reach you), e-mail and postal address, and the items you've selected.
Your call will be returned by supercomfort.com as soon as possible.
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Our
Satisfaction Policy for Returns & Exchanges
Your satisfaction is our goal. If not completely delighted with your purchase, we accept returns in BRAND NEW, unused, & unlaundered condition with all original tags attached and all original packaging & parts included, if the request for a return is made with 30 days of receiving the product. However, were sorry we cannot accept returns for Clearance items. Make sure to contact us within 30 days of receiving the product to obtain a Return Merchandise Authorization (RMA) or the return cannot be accepted. Follow the instructions and guidelines below:
- Contact us to obtain a Return Merchandise Authorization within 30 days of receiving the product. Contact info@supercomfort.com with your full name, address, and order number, and indicate whether you are interested in a return or exchange. Or call 1-800-498-2503 from 7 AM to 6 PM Monday-Friday, Pacific Time.
- Ship the item within 15 days of receiving the Return Merchandise Authorization to the address which Supercomfort.com indicates to you. Include all original packaging and parts. All original tags attached to the product must remain attached or the item cannot be accepted. Write the RMA on the outside of the box and on a packing slip with your name, address, and order number. The shipping carrier is your choice, but it is highly recommended that you insure the package and obtain a tracking number for the shipment (i.e., FedEx or UPS). Supercomfort.com cannot be held responsible for shipments being returned from a customer that are lost or damaged in transit. The cost of the shipping return shipment is the responsibility of the customer. All items for return must be received by Supercomfort.com no later than 60 days after the original delivery date to the customer.
- We inspect all items upon return. Bedding items are highly personal items and we regret we cannot accept items that have been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids). We strive to ensure that all the items we ship to our customers are in pristine, new and unused condition. Thank you for your cooperation in keeping our merchandise in mint condition. If you are considering requesting a return, either keep the product unopened in its packaging or if you take it out of the packaging, ensure that the bedding item only touches clean, dry, and freshly laundered surfaces. For example, if you want to see what a pillow or comforter you ordered looks like on your bed, first insert it inside a protective cover (duvet cover or pillow case) that has been freshly cleaned in order to avoid contamination of your newly ordered bedding item. Supercomfort.com shall have sole discretion in determining if an items condition is suitable for a return or exchange.
- No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition with all original tags attached and original packaging and parts included. Once the product is received back by Supercomfort.com, allow 20 days for inspection and processing of the return including issuing of the credit. The original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable. If a customer under the authorized Returns & Exchange Policy later returns any item for credit that received a discount or promotional savings, and the lower order total would not meet the original minimum qualifications for the discount, then the amount of the sale discount shall be deducted from the refund amount. Any credit or refund is applied to the original credit card used for payment. Once Supercomfort.com issues a credit, allow an additional 5-7 business days for your credit card issuer to have the credit appear on your statement.
- If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due and Supercomfort.com may seek to send the item back to the customer. If the return shipment from Supercomfort.com to the customer is refused or returned, the item will be retained by Supercomfort.com and no compensation is due. No credit or refund is due for items beyond the allowed return period. Supercomfort.com may at its sole discretion accept an item which does not meet the above conditions for a return and charge a non-refundable re-stocking fee of $25 or 20% of the item price, whichever is greater.
- Sales are final for Clearance items. Clearance items are products which are marked Clearance in the product title and/or for which the customer received a discount of 30% or more from the regular item price. No returns accepted or refunds/credits allowed for Clearance items.
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Payment
Information
Supercomfort.com
accepts Visa, MasterCard, Discover, JCB, and Diner's Club through
online real-time processing. We also accept secure electronic check
payments through PayPal invoices (sent separately in an email to
the secure site). In order to pay by electronic check, send in your
order by either postal mail, e-mail, or phone, and an e-mail invoice
will be sent to you.
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Sales
Tax Information
Sales tax of
8.9% shall only be applied to orders from the State of Washington,
USA.
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Universal
Terms of Service
All users and
shoppers on Supercomfort.com are governed by the terms, policies,
and restrictions stated on Supercomfort.com. By using this site,
you agree and consent to all the terms, policies, and restrictions
stated on Supercomfort.com, including but not limited to the Returns
& Exchange Policy. If you do not agree to the policies and terms
stated on Supercomfort.com, do not use this site. Supercomfort.com
reserves the right to change, modify, or cancel any portion of this
Terms of Service, policies, and restrictions governing this site
without notice. Supercomfort.com may amend the Terms of Service
without notice.
If Supercomfort.com
is unable to obtain payment for a period exceeding 30 days for an
order placed and shipped, Supercomfort.com may assign the order
to a collections agency and add the collection agency fee to the
amount due. The additional fee shall be the greater of $25 or 1/3
of the original amount that Supercomfort.com was unable to collect
prior to assignment to the collection agency.
Use of any special
offer to receive a discount indicates full acceptance of the special
offer Terms & Conditions in addition to all Terms of Service
found at Supercomfort.com.
If a customer
requests that Supercomfort.com waive the signature requirement for
a package delivery to enable the courier to leave the package unattended
at the delivery location, the customer assumes all risk and responsibility
for the package and no compensation or credit is due should the
package be lost or damaged.
Sales are final
for Clearance items. Clearance items are products which are marked
“Clearance” in the product title and/or for which the
customer received a discount of 30% or more from the regular item
price. No returns accepted or refunds/credits allowed for Clearance
items. Clearance Items are limited to stock on hand. .
Cancellation
Policy & Refused Delivery Package Policy
Orders cannot
be cancelled without an official Order Cancellation Number issued
by Supercomfort.com. In general, once the checkout process has been
completed, an order number issued, and shipment has begun, orders
cannot be cancelled. In the unlikely event that a customer wishes
to cancel an order, the customer should contact Supercomfort.com
by phone to obtain an Order Cancellation Number.
However, orders
that cannot be cancelled may qualify for our Return & Exchanges
Policy listed above. If a customer requests an order cancellation
after the shipping process has begun or refuses delivery of a shipped
package, the shipping/handling fees are non-refundable and shall
be deducted from any credit or compensation issued. The customer
will be charged for both the outbound and return shipping charges
associated with that order. The amount deducted from the credit
or compensation shall be the actual freight charge & handling
& re-stocking fee charged by the freight carrier or supplier
to Supercomfort.com or the shipping charge on the customer order,
whichever is greater. For example, if Fedex or UPS charges Supercomfort.com
$20 to ship an item, that $20 shall be deducted from the refund
or compensation amount. If a freight carrier, fulfillment service
or supplier handling the order charges Supercomfort.com a re-stocking
fee, that same amount shall also be deducted from the refund or
compensation amount. We kindly ask our valued customers that they
carefully review their orders and each item’s estimated time
to availability (Smart Shopper Tip: Each product page displays the
availability date of an item, the time from ordering to the time
an item leaves the warehouse) before completing checkout so that
there is no need to request cancellation or refuse delivery.
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Trademark
& Proprietary Rights
Supercomfort.com
specifically does not grant any individual, organization, company,
corporation or entity any right to use any Supercomfort trade name
or trademark term without the express written consent of Supercomfort.com.
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