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Home > Help > Customer Service

Thank you for shopping Supercomfort.com! Supercomfort.com looks forward to serving you. Order securely & safely online through Supercomfort.com for instant ordering. Or alternatively payment may be sent via Paypal, postal mail, or phone. Choose the option that best suits you!

Contact Us | Our Satisfaction Policy for Returns & Exchanges | Payment Information | Sales Tax Information | Universal Terms of Service | Cancellation Policy & Refused Delivery Package Policy | Trademark & Proprietary Rights

Contact Us

Supercomfort.com Customer Care
11251 120th Ave NE, Suite #201
Kirkland, WA 98033

Regular Office Hours: 8 AM to 4 PM Pacific Time, Monday-Friday (11 AM to 7 PM Eastern Time)

Contact Via Email info@supercomfort.com
or Phone 1-800-498-2503 (Toll free in USA)
or Local Calls 425-827-0232

Secure Online Orders @ Supercomfort.com

Secure Paypal third-party payment
Send an e-mail to orders@supercomfort.com with your name, billing address and shipping address, and list the items you wish to order. Supercomfort.com will send an e-mail invoice via PayPal for payment via credit card (pay using your Visa / MC / Discover / American Express) or checking account. Prior to payment, you will be notified of any sales tax or ship fees due. Once payment is received via Paypal.com in full and the address is confirmed, your order will be processed. Please note that Paypal payment is only accepted for U.S. orders and supercomfort.com can only ship to the payer's confirmed Paypal street address. If you reside outside the U.S. (i.e., Canada) or your Paypal confirmed address is a P.O. box, then please pay with a cashiers check or money order. See below for details on orders with payment sent though the postal service.

Easy Postal Mail Orders
Go to Supercomfort.com, select your items, payment and shipping information, and print out the forms. Mail us your forms. Money Orders and Cashiers Checks accepted. No personal checks accepted. No CODs. U.S. funds only. Payment must be in full including any applicable ship fees or sales tax. Contact supercomfort.com by phone or email to confirm the total amount before sending the money order or cashiers check.

Convenient Phone Orders
Call Supercomfort.com with your order. For after-hours service, leave a detailed voice message including your name, phone number (including the best time to reach you), e-mail and postal address, and the items you've selected. Your call will be returned by supercomfort.com as soon as possible.

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Our Satisfaction Policy for Returns & Exchanges

Your satisfaction is our goal. If not completely delighted with your purchase, we accept returns in new, unused, & unlaundered condition with all original tags attached and all original packaging & parts included, if the request for a return is made with 30 days of receiving the product. Make sure to contact us within 30 days of receiving the product to obtain a Return Merchandise Authorization (RMA) or the return cannot be accepted. Follow the instructions and guidelines below:

  1. Contact us to obtain a Return Merchandise Authorization within 30 days of receiving the product. Contact info@supercomfort.com with your full name, address, and order number, and indicate whether you are interested in a return or exchange. Or call 1-800-498-2503 from 8 AM to 4 PM Monday-Friday, Pacific Time.
  2. Ship the item within 15 days of receiving the Return Merchandise Authorization to the address which Supercomfort.com indicates to you. Include all original packaging and parts. All original tags attached to the product must remain attached or the item cannot be accepted. Write the RMA on the outside of the box and on a packing slip with your name, address, and order number. The shipping carrier is your choice, but it is highly recommended that you insure the package and obtain a tracking number for the shipment (i.e., FedEx or UPS). Supercomfort.com cannot be held responsible for shipments being returned from a customer that are lost or damaged in transit. The cost of the shipping return shipment is the responsibility of the customer. All items for return must be received by Supercomfort.com no later than 60 days after the original delivery date to the customer.
  3. We inspect all items upon return. Bedding items are highly personal items and we regret we cannot accept items that have been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids). We strive to ensure that all the items we ship to our customers are in pristine, new and unused condition. Thank you for your cooperation in keeping our merchandise in mint condition. If you are considering requesting a return, either keep the product unopened in its packaging or if you take it out of the packaging, ensure that the bedding item only touches clean, dry, and freshly laundered surfaces. For example, if you want to see what a pillow or comforter you ordered looks like on your bed, first insert it inside a protective cover (duvet cover or pillow case) that has been freshly cleaned in order to avoid contamination of your newly ordered bedding item. Supercomfort.com shall have sole discretion in determining if an item s condition is suitable for a return or exchange.
  4. No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition with all original tags attached and original packaging and parts included. Once the product is received back by Supercomfort.com, allow 15 business days for inspection and processing of the return including issuing of the credit. The original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable. If a customer under the authorized Returns & Exchange Policy later returns any item for credit that received a discount or promotional savings, and the lower order total would not meet the original minimum qualifications for the discount, then the amount of the sale discount shall be deducted from the refund amount. Any credit or refund is applied to the original credit card used for payment. Once Supercomfort.com issues a credit, allow an additional 5-7 business days for your credit card issuer to have the credit appear on your statement.
  5. If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due and Supercomfort.com may seek to send the item back to the customer. If the return shipment from Supercomfort.com to the customer is refused or returned, the item will be retained by Supercomfort.com and no compensation is due. No credit or refund is due for items beyond the allowed return period. Supercomfort.com may at its sole discretion accept an item which does not meet the above conditions for a return and charge a non-refundable re-stocking fee of 20-50% or $25 of the item price, whichever is greater.

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Payment Information

Supercomfort.com accepts Visa, MasterCard, Discover, JCB, and Diner's Club through online real-time processing. We also accept secure electronic check payments through PayPal invoices (sent separately in an email to the secure site). In order to pay by electronic check, send in your order by either postal mail, e-mail, or phone, and an e-mail invoice will be sent to you.

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Sales Tax Information

Sales tax of 8.9% shall only be applied to orders from the State of Washington, USA.

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Universal Terms of Service

All users and shoppers on Supercomfort.com are governed by the terms, policies, and restrictions stated on Supercomfort.com. By using this site, you agree and consent to all the terms, policies, and restrictions stated on Supercomfort.com, including but not limited to the Returns & Exchange Policy. If you do not agree to the policies and terms stated on Supercomfort.com, do not use this site. Supercomfort.com reserves the right to change, modify, or cancel any portion of this Terms of Service, policies, and restrictions governing this site without notice. If Supercomfort.com is unable to obtain payment for an order placed, Supercomfort.com may assign the order to a collections agency and add the collection agency fee to the amount due. The additional fee shall be the greater of $25 or 1/3 of the original amount that Supercomfort.com was unable to collect prior to assignment to the collection agency. Use of any special offer to receive a discount indicates full acceptance of the special offer Terms & Conditions in addition to all Terms of Service found at Supercomfort.com. If a customer requests that Supercomfort.com waive the signature requirement for a package delivery to enable the courier to leave the package unattended at the delivery location, the customer assumes all risk and responsibility for the package and no compensation or credit is due should the package be lost or damaged. Supercomfort.com may amend the Terms of Service without notice.

Cancellation Policy & Refused Delivery Package Policy

Orders cannot be cancelled once the checkout process has been completed and the shipment process has begun. We regret any inconvenience this may cause you. However, orders may qualify for our Return & Exchanges Policy listed above. If a customer requests an order cancellation after the shipping process has begun or refuses delivery of a shipped package, the shipping/handling fees are non-refundable and shall be deducted from any credit or compensation issued. The amount deducted from the credit or compensation shall be the actual freight charge & handling & re-stocking fee charged by the freight carrier or supplier to Supercomfort.com or the shipping charge on the customer order, whichever is greater. For example, if Fedex or UPS charges Supercomfort.com $20 to ship an item, that $20 shall be deducted from the refund or compensation amount. If a freight carrier, fulfillment service or supplier handling the order charges Supercomfort.com a re-stocking fee, that same amount shall also be deducted from the refund or compensation amount. We kindly ask our valued customers that they carefully review their orders and each item s estimated time to availability (Smart Shopper Tip: Each product page displays the availability date of an item, the time from ordering to the time an item leaves the warehouse) before completing checkout so that there is no need to request cancellation or refuse delivery.

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Trademark & Proprietary Rights

Supercomfort.com specifically does not grant any individual, organization, company, corporation or entity any right to use any Supercomfort trade name or trademark term without the express written consent of Supercomfort.com.

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Supercomfort.com
11251 120th Ave NE, Suite 201
Kirkland, WA 98033
Contact via email info@supercomfort.com or
Phone 1-800-498-2503 (Toll free in USA) or 1-425-827-0232
Regular Office Hours: 8 AM to 4 PM Pacific Time, Monday-Friday (11 AM to 7 PM Eastern Time)

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